Privacy Policy
About this policy
Training Courses, trading through training-courses.uk, is a trading style of Autec Training Ltd, registered in England and Wales under company number 05192184. Registered office: Industrial Estate, Oxney Road, Peterborough, PE1 5YW. This draft should be checked against the services and personal-data practices actually used on the website. This notice explains how we collect, use, disclose, protect and retain personal information relating to visitors, customers, delegates, employers and business contacts.
Information we may collect
When relevant to an enquiry or booking, we may collect names, email addresses, telephone numbers, company names, job titles, postal or billing addresses, course preferences, dates, training locations, delegate numbers, machinery categories, existing qualifications, booking correspondence and payment records. Where training is arranged, we may also receive delegate identity, attendance, assessment and certification information. Website use may generate IP addresses, device details, security logs and cookie identifiers.
Where information comes from
Information may be provided directly through forms, telephone calls, emails and bookings, or by an employer, contractor or training coordinator acting on a delegate’s behalf. Technical information may be generated when the website is accessed. We aim to explain when information is mandatory and why it is needed.
Why we use personal information
We may use relevant information to respond to enquiries, prepare quotations, identify suitable courses, arrange instructors and venues, confirm bookings, coordinate training and assessments, issue or facilitate certificates, handle payments, maintain appropriate records, answer complaints, protect website security and meet legal obligations. We may send marketing communications only where legally permitted.
Lawful bases
Our lawful bases may include contract, steps requested before a contract, legitimate interests in responding to business enquiries and operating services, compliance with legal obligations, and consent where required. The basis depends on the specific purpose. Where information concerns a person whose employer booked training, the lawful basis may differ from that used for the employer’s own contact information.
Health and accessibility information
If a delegate requests reasonable adjustments or provides information relevant to safe training participation, we may process limited health or disability information. This is special category data and requires an appropriate Article 6 lawful basis plus a separate Article 9 condition. We will seek to minimise access and disclosure.
Who may receive information
Relevant details may be shared with authorised training instructors, assessors, training venues, applicable certification or accreditation bodies, employers or booking coordinators, IT and hosting suppliers, payment processors, accountants, advisers or authorities where legally required. The recipient and purpose depend on the actual booking. We do not sell personal data.
Security
We aim to use proportionate technical and organisational safeguards, such as access controls, protected systems, confidentiality arrangements, secure communications and incident procedures. No online system is completely risk-free.
Retention
We keep information only for as long as necessary for the relevant purpose, including customer service, training verification, qualification administration, financial records and legal claims. Retention periods may differ by record type and scheme requirements. Information no longer needed should be deleted or anonymised securely.
International transfers
Some service providers may process information outside the UK. Where restricted international transfers occur, we will use a lawful transfer mechanism, such as applicable adequacy regulations or approved contractual safeguards.
Your rights
Depending on the circumstances, individuals may request access, rectification, erasure, restriction or portability of their personal data; object to certain processing; withdraw consent where relied upon; and exercise rights relating to solely automated decisions. Statutory exemptions may apply. We may verify identity before responding.
Cookies and marketing
Cookies and similar technologies may be used for essential site functions and, if enabled, analytics or advertising. Non-exempt technologies require the applicable consent arrangements. Marketing messages will include a way to opt out where required. See our Cookie Policy.
Changes and contact
For questions or requests relating to this policy, contact us using the contact details published at training-courses.uk. Legal entity: Autec Training Ltd, company number 05192184, registered office: Industrial Estate, Oxney Road, Peterborough, PE1 5YW. For data protection complaints, you may also contact the Information Commissioner’s Office at ico.org.uk.